Your Privacy Matters
Last Updated February 16, 2016.
We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses and disclosures we make of it.
When you request services from us, access our website or otherwise interact with us, for example, but without limitation, through our our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section. You can quickly review the key topics by reading the following overview or you may continue to scroll down to read more about an issue or to read the full policy.
Who We Are: We are Premier Accessible Van Rental, LLC. This policy does not cover our licensees or affiliates or other third parties through whom you may interact with us.
Legal Issues: We aim to comply with the privacy laws applicable to the personal data we collect and use.
Changes: We may change this policy from time to time.
Storage: We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected.
Security: We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data.
Access and Correction: You may access and review the personal data we retain about you and correct any factual errors.
What We Collect: We collect the personal data we need to provide the services you request from us, for our operational uses and disclosures (see below) or for such other purposes as you authorize.
Sources: We mostly collect your data directly from you, through various channels, and from companies involved in our provision of services to you, including our licensees.
Uses and Disclosures
Operational Uses: By providing your personal data to us, you consent to our use and disclosure of your data for the operational purposes listed in this policy.
Marketing Uses: We would like to use your personal data for our marketing purposes. We may also want to share your data with our business partners for their marketing purposes. You can choose to restrict or "opt out" of these uses by following the instructions in this policy.
This policy covers the personal data we collect about you in connection with our vehicle and equipment rental business which identifies you as an individual. It does not apply to data that does not personally identify you as an individual, for example, but without limitation, aggregated anonymous data, IP addresses, computer operating systems, personal preferences, vehicle identification numbers, etc. We are free to use data that does not identify you as an individual as we wish. This policy does not apply to data collected by third party social networks (such as Facebook), mobile device manufacturers, third party “mobile apps”, wireless service providers, internet service providers or the operators of any networks through which you may interact with us and we expressly disclaim any responsibility for the data collection, privacy or data security practices of those entities. With regard to pages on third party social networks, this policy only applies to personal data we collect through our pages (those with a direct link to this policy) and does not apply to any “unofficial” pages or pages of our affiliates or licensees. Our websites are not directed to individuals under the age of 13, and we do not knowingly obtain personal data from such individuals.
Who We Are
We are Premier Accessible Van Rental, LLC, a U.S. company, which rents wheelchair accessible vans in the United States. All references in this policy to “we”, “us” and “our” are to us and our subsidiaries. Our businesses generally operate under a “Premier Accessible Van Rental” mark.
We may operate a network of licensees in provision of our services. As our licensees and affiliates are independent companies, they are not owned or controlled by us and are not covered by this policy, although they may have their own privacy policies to govern the personal data they collect. We are not responsible for the privacy practices of our licensees.
Licensees: We have a network of independent companies licensed to operate vehicle or equipment rental businesses using the “Premier Accessible Van Rental” name and business system. These companies may describe themselves as “Premier Accessible Van Rental Licensees” to indicate that they are not our subsidiaries.
If any change makes the policy less protective of your personal data, such change will not apply to data we collected about you before the change was made. The only exception to this is, unless legally prohibited, where we have provided you with notice about the changes and given you the opportunity to tell us not to apply them to your personal data.
We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide here are illustrative rather than a complete list of our practices.
What We Collect
We collect the personal data and the non-personal data we need to process your reservation requests and to provide the services you request from us and for our operational uses in connection with such services, which may include:
Name, address and contact details, including telephone and mobile number, and email address;
Date and place of birth, passport number and driver’s license number and, upon our request, a copy of your driver’s license;
Your gender and photo;
Employer(s) name, address and phone number;
Credit card information;
Affiliations with or sponsorships by companies, associations, colleges or cities;
Information regarding the vehicle or equipment rented and its operation during your rental;
Rental charges you incur and other information relating to your transactions;
Information transmitted by your computer’s browser software;
Itinerary information, including airline and/or flight information; and
Information about your credit history or other publicly available information about you from consumer reporting agencies.
We may collect certain personal data that constitutes sensitive data in some countries, such as data about health conditions or membership of a trade union. Depending upon applicable local law, we may be unable to process such sensitive data without your consent.
More about sensitive data…
Data about your health conditions is regarded as sensitive in many countries. If you ask us to accommodate a disability, such as by provision of hand controls, or if there is an accident and we need to work with insurance and claims management companies relating to any injury you may incur, we may need to process data about your health conditions. Similarly, in the EU, at least, your membership of a trade union or similar organization is regarded as sensitive and we may need to process this information if you use a CDP Number that only members of that union or organization can use.
Please note that if you wish to rent with us or our licensees and need to provide sensitive data, you consent to that data being collected, used, retained and disclosed for our Operational Uses. We will not use sensitive data about you for marketing purposes.
We collect personal data directly from you in connection with a reservation (even an abandoned or interrupted reservation), a rental of a vehicle or equipment, or your membership in any of our membership programs, including information you provide:
When you call our customer service numbers;
On our website;
On our official third party social network pages;
Through your computer’s web browser;
At rental locations;
We also gather personal data about you from a variety of other sources, which may include:
Reservations you make with us through licensees, travel agents or brokers;
Transactions you complete with us and our licensees, including options you take, charges you incur and any incidents or accidents that may occur;
To the extent you have made such information available, from third party social networks;
Consumer reporting agencies; and
Other companies that have business relationships with us, such as our licensees, affiliates and business partners, including airlines, hotels and insurance companies.
Certain technologies are used on our websites and on mobile devices to collect data about your visit or usage, as follows:
A “cookie” is a set of data sent to your computer or mobile device by a web server that enables the server to recognize your computer or mobile device.
Cookies help improve the quality of your visits to websites, for example, but not limitation, by making the reservation process faster and smoother. The information the cookies provide helps in the development of content and features that may be of interest to you.
Track your use of our websites during a single visit, remember the data you provide and the choices you make as you progress from page to page (“session cookies”); and
Recognize you at your next visit (“persistent cookies ”).
Third party cookies may also be used on our websites for the purpose of:
Such third parties providing goods or services to you (for example, but without limitation, an insurance carrier paying or reimbursing you for a vehicle or equipment in connection with insurance replacement rentals);
Performing services on our behalf;
Facilitating business transactions with or through such third parties; or
Providing advertisements to you.
More about cookies…
• If you restrict our use of session cookies you will not be able to use our websites or certain features of our e-mail messages. You should be aware that session cookies are generally deleted or made unavailable to us as soon as you close your browser.
• If you restrict our use of persistent cookies you may still enjoy the full workings of our websites and e-mail messages but will need to re-enter some data when starting a new website session. Although persistent cookies will neither automatically be erased nor made unavailable to us upon closing your browser, they will typically “expire” after a number of years.
If you are still unsure about cookies, please note that our cookies are unable to retrieve other data from your computer’s hard drive or pass on computer viruses.
Pixel Tags are used to collect typically anonymous data to help identify types of information, including popular destinations, average rental prices, quote and conversion rates, click-throughs and other information to improve the service you receive or the relevance of advertising directed to you. Pixel Tags may also be used to identify which online advertisement or email has brought you to a website.
We do not respond to a web browser’s “do not track” signal, or other mechanism that indicates a request to disable online tracking of individuals who use or visit our websites.
As the internet and other eCommerce channels continue to develop, we may deploy and utilize different types of technologies to collect data regarding your visit or usage.
Blogs or Message Boards
Other Company Websites
We try to ensure that the personal data we retain about you is stored securely and, in light of the information provided to us, is as accurate, current, complete and relevant as necessary for the purposes for which we use and disclose it.
We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required or authorized by applicable law.
As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.
We take commercially reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:
Restricting access to personal data to our employees or service providers on a “need to know” basis;
Enforcing policies and procedures for our employees in their handling of personal data; and
Using technologies designed to safeguard data during its transmission, such as SSL encryption for the data you provide on our websites.
If you have reason to believe that any account with us is no longer secure, you must immediately contact us by following the instructions at the end of this policy.
More about SSL encryption…
“SSL” stands for Secure Sockets Layer encryption. This protection is used when you submit personal data to us on our reservation portal. SSL encryption seeks to ensure that you are actually sending your data to us and that no-one else can read or tamper with it during transmission.
Security of Communications
We try to strike a balance between the security of your data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.
For example, but not limitation, we will send you an e-mail or a text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mail or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number or account passwords, in any e-mail or text you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.
USES and DISCLOSURES
Your personal data will not be used in a way that is incompatible with the purpose for which it was collected or as authorized by you. In that regard, by renting a vehicle from us, you consent to our use and disclosure of your personal data for the operational uses listed below which may include disclosure of your data outside your country of residence. We would also like to use and disclose your data for marketing purposes.
Operational Uses and Disclosures
The examples provided below are illustrative and not a complete list of our practices:
To provide you services
We will share your personal data among ourselves, our agents, our licensees and other companies to provide services to you, including to:
Make your rental reservations;
Process and/or confirm your transactions;
Provide you with the services you have requested or, where applicable, enhanced rental services;
Provide you services in connection with your rental, such as navigation assistance or itinerary planning;
Provide you with customer assistance, including, but not limited to, assistance after you have initiated but not completed a reservation;
Bill and collect amounts owed in connection with your rentals and membership(s); and
For customer satisfaction and market research purposes and to otherwise help us improve our services.
To communicate with you
We may use your personal data to communicate with you regarding:
Any reservation you initiate or rental transaction.
So that we may communicate with you, you give us your consent to call you on or send text messages to your mobile telephone/device.
Disclosure to companies you use
We will also share your information with companies you use in connection with your rental, including:
Your credit card provider and other companies that process your charges;
Any company or organization that is paying all or part of your rental charges;
Any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental.
Protective and legal uses
We may use, share and disclose your personal data for legal reasons as we believe necessary or appropriate, including:
under applicable law, including laws outside your country of residence;
to process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
to comply with legal process;
to respond to requests from public and government authorities including public and government authorities outside your country of residence;
to enforce our terms and conditions;
to recover our vehicles, equipment or any monies due, such as through debt collection agencies;
to protect our operations or those of any of our subsidiaries;
to assess your credit worthiness;
to protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.
Disclosure to our service providers and agents
We may use other companies as our service providers or agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain websites or databases, operating “apps” for us on our social media networks’ pages, running contests, sweepstakes and other promotions for us, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will seek to require our service providers and agents to maintain appropriate security standards to protect your personal data and use the personal data we provide to them only for the purposes we specify.
Disclosure for corporate transactions
We may disclose your personal data to a third party in connection with any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
Marketing Uses and Disclosures
We may aggregate your personal data and use it to develop marketing programs and service offerings that we believe may be of interest to you. We would like to send these to you by email, by text message or by mail. We would also like to share your personal data with our licensees, affiliates and business partners for their marketing purposes.
If you do not receive marketing messages from us and would like to do so, or if you want to limit or restrict our communications with you or sharing of your data for marketing purposes, please follow the instructions at Marketing Options below.
Residents of other countries
We aim to comply with your local law regarding our use of your personal data for marketing purposes. You can instruct us how we can use and disclose your personal data for marketing purposes by following the instructions at Marketing Options below.
Our marketing emails contain an unsubscribe option. If you do not want us to continue to send marketing emails to your email address, click on ‘unsubscribe’ and we will not send further marketing emails to that address, although you may still receive emails at other addresses for which you have not unsubscribed.
If you change your marketing choices, we will observe your most recent choice with regard to the contact information for the relevant marketing program. Although we aim to process your choices promptly, you may still receive marketing communications prepared before we received your request to unsubscribe.